Roythornes & Co
IT Trainer (Law Applications)
Hybrid working 2-3 days a week – Spalding / Alconbury / Nottingham / Birmingham (Location dependent)
£30,000 – £35,000
I am currently partnered with a law firm, who require a IT trainer to support with the following tasks:
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Provide day‑to‑day support for the firm’s core legal applications (e.g., iManage, BigHand, Elite, time-recording and workflow tools).
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Provide occasional 1st‑line cover during busy periods, including triage, ticket logging, and resolving simple application issues.
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Diagnose and resolve application issues, ensuring timely updates to users and clear ticket documentation.
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Investigate recurring problems and propose long‑term solutions or process improvements.
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Liaise with third‑party vendors and internal teams to resolve escalated issues.
If you are experienced in:
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Application support, systems support, or technical analyst role within professional services (legal, financial, consultancy, or similar).
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Strong working knowledge of legal or business applications such as:
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Practice Management (Elite 3E or similar)
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Document/Case Management (iManage or similar)
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Time Recording/Dictation (Intapp Time, BigHand)
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Microsoft 365 & related integrations
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Ability to analyse complex issues and provide clear, practical solutions.
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Excellent communication and stakeholder‑management skills.
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Strong documentation and process‑driven approach.
Please apply now to find out more about this great opportunity!